Help Center

Are viewers remembered on Mindstamp? What information is remembered?

Can I change my plan or billing period?

Can I download / export my videos from Mindstamp? Does Mindstamp work offline?

Can I password protect my videos?

Can I pause my subscription? How long can I pause for?

Can I restrict the domains my video can be embedded on?

Can I share my interactive videos on Instagram, TikTok, YouTube, etc?

Can I use Mindstamp videos in iPhone or Android applications?

Can I use Mindstamp videos on Webflow?

Can I use my Mindstamp video in a different video player such as YouTube or Vimeo?

Can you trim or modify the video file within MIndstamp? Can I combine clips?

Do I need a subscription after creating my videos?

Do variables persist throughout a video branching experience?

Do you have case studies or client testimonials?

Do you have statistics or data on the effectiveness of Interactive Video?

Do you offer a Free Trial? How long is the Free Trial?

Do you offer a white label version of Mindstamp? How can I hide Mindstamp branding?

Do you offer discounts for non-profits or educational institutions?

Do you offer oEmbed functionality?

Do you offer SCORM exports for use within Learning Management Systems (LMS)?

Do you offer security review and legal document completion?

Does Mindstamp offer Single Sign On (SSO)?

Does Mindstamp support 360 video?

Does Mindstamp support Closed Captions or Subtitles? How can I add them?

Does Mindstamp support vertical (9:16) videos?

Does Mindstamp support Virtual Reality (VR) experiences?

Does the link or embed code to a video change if I need to make a change?

How can I cancel my subscription?

How can I change or reset my password?

How can I change the design of the Lead Capture, Question, and Show Message overlays?

How can I change the email address for my account?

How can I change the text alignment or other stylings of an interaction?

How can I collect the exact viewer location?

How can I create a looping video effect?

How can I delete my account?

How can I download my videos?

How can I embed a calendar into my video to book appointments?

How can I get a demo of Mindstamp?

How can I hide the video controls?

How can I invite users or team members to my account?

How can I obtain an API token?

How can I pass URL parameters into an embedded video for tracking?

How can I pause the video on the last frame?

How can I reduce the load time for an embedded video? How is Mindstamp performance-wise?

How can I replace the video file?

How can I require an interaction to be clicked before advancing?

How can I update my card on file?

How do I remove the transcript icon on my video?

How does the Lead Capture work? How can I get viewer name and email?

How does the Shopify Integration work? How can I create a Shoppable Video?

How is furthest point different than last point?

Is Mindstamp GDPR compliant?

Is Mindstamp HIPAA compliant?

Is Mindstamp localized to the viewer's language? What languages are offered?

Is Mindstamp SOC 2 or ISO27001 compliant?

Post-Click States: Hidden vs Disabled

Require Click vs Pause Until Click: What's the difference?

What accessibility features does Mindstamp offer?

What are certificates? How are they used?

What are javascript events and how can I use them with my embedded video?

What are the pricing options?

What are Transcripts and how do they work?

What Click Actions are available on Mindstamp?

What devices does Mindstamp work on?

What do each of the exported fields mean?

What does "Publish" mean on Mindstamp?

What does Streamed Minutes / Monthly Playback mean?

What is a dynamic embed code?

What is a Navigation? How do I use it?

What is a variable? How do I use Personalization?

What is Conditional Logic? How can I show or hide interactions using CL?

What is Video Branching? How do I use Video Branching?

What is your refund policy?

What Personal Identifiable Information (PII) is collected on Mindstamp?

What timezones are available on the Mindstamp API?

What type of payment methods do you accept?

Where can I find examples of videos created on Mindstamp?

Where can I find tutorials and walkthroughs?

Where is Mindstamp data stored?

Why are viewers showing as Anonymous?

Why can't my videos go fullscreen on iPhone?

Why is the viewer location showing another country or inaccurate?

Why isn't my Lead Capture showing?